AINSTEIN / LEGAL DRAFT
Refund policy
Charges are generally non-refundable once collected, subject to mandatory law and the limited exceptions below.
Limited exceptions
Ainstein will review a request involving a duplicate charge, a verified technical billing error, or a refund required by applicable law. A change of mind, unused access, trading results, or failure to cancel before renewal does not ordinarily qualify.
- Duplicate Stripe charge
- Verified technical billing error
- Refund required by applicable law
Request review
Contact [email protected] promptly with the account email, charge date, and non-sensitive transaction details. Do not email full card information. Approval is not automatic and will be documented through the billing provider where appropriate.