AINSTEIN / LEGAL
Refund policy
Charges are generally non-refundable once collected, subject to mandatory law and the limited exceptions below.
Limited exceptions
Ainstein will review duplicate charges, verified technical billing errors, and refunds required by applicable law. A change of mind, unused access, trading results, or failure to cancel before renewal does not ordinarily qualify.
- Duplicate Stripe charge
- Verified technical billing error
- Refund required by applicable law
How to request review
Email cs@ainsteinfintech.com promptly with the account email, charge date, and non-sensitive transaction details. Do not send full card information.